Return & Refund Policy

RETURN & REFUND POLICY 1. Scope This policy concerns software and related digital services offered by Software Wala through softwaylive.com and the product offers linked from it. Our business focuses on Windows software, Android applications and software services for schools, shops and businesses. A software download is a digital item and is not returned by courier as a physical product would be. 2. Free downloads Downloads and account creation are always free. Basic software use does not require purchase of optional paid features. Because no payment is taken for these free items, there is no purchase amount to refund. You may stop using and uninstall the software subject to its licence. Uninstalling an application does not necessarily delete an online account or cancel a subscription. Use the product's account-deletion and cancellation process where applicable. 3. Paid software and services Charges apply to optional services, such as School Wala SMS packages and Dukandar backup subscriptions. Refer to the refund and cancellation conditions supplied with the selected package or plan before purchase. A plan not being purchased does not prevent use of the free functionality. The conditions may depend on the specific service and service already supplied. If a refund condition is unclear, contact us before purchasing rather than assuming a universal money-back period. This general website policy does not create a blanket no-refund rule. It does not limit remedies available for defective or deficient services, a materially misdescribed offer, non-delivery or other circumstances where applicable law provides a remedy. 4. Reporting a payment or delivery issue Contact us if you believe you were charged twice, charged incorrectly, did not receive the agreed access or delivery, or received a product or service materially different from the agreement. Include the product name, purchase date, order or transaction reference, purchase channel and a description of the issue. Do not send complete card details, passwords or payment PINs. We may need to verify the transaction and investigate the issue. Depending on the facts, the agreement and applicable law, the appropriate resolution may include restoring access, correcting the service, replacement or a refund. Any repair or support process does not remove mandatory refund rights. 5. Purchases through Google Play or another provider Use the purchase channel's refund or cancellation process where it handles the transaction. The provider's rules and applicable law govern that process. You may also contact us for product assistance, but we cannot promise a third-party provider's approval or processing time. 6. SMS packages and backup subscriptions Cancellation of future renewal and refund of an earlier charge are separate requests. Follow the product or payment provider's cancellation instructions. Deleting an account or uninstalling an app does not automatically cancel billing with a third party. For School Wala SMS packages, include the transaction reference, package details and affected message or delivery references when reporting missing credits, an incorrect debit or a service problem. SMS delivery can depend on valid recipient details, applicable messaging rules and network/provider conditions; a failed delivery is investigated under the applicable package terms and legal rights. No automatic forfeiture of all unused credits is imposed by this general policy. For Dukandar backup subscriptions, include the plan, billing period and details of any activation or backup-access problem. Check the plan-specific cancellation, storage, retention and expiry terms, and keep an independent copy of essential records. Cancellation of paid backup does not itself prevent use of free app features. Account deletion, deletion of stored backups and subscription cancellation are separate processes unless the product expressly combines them. 7. Approved refunds Where a refund is approved, we will communicate the approved amount and applicable processing information. Payment-provider or bank processing times may vary. No fixed bank-credit deadline is promised by this general policy. A refund may require ending the corresponding paid licence or access, as explained in the resolution and subject to law. 8. Contact and escalation Send your request using the contact details below. If you are dissatisfied with a response, reply with the earlier reference and the unresolved issue for further review. This process does not prevent you from pursuing remedies available under applicable consumer law. CONTACT Business / brand: Software Wala Contact person: Sunil Kumar Email: rankonfire@gmail.com Phone: +91-8955536661 Address: 112, Shiv Colony, VPO Dokwa, Tehsil Rajgarh, Churu, Rajasthan (India), PIN 331023 Website: https://softwaylive.com Contact form: https://softwaylive.com/contact Please include the product name and relevant enquiry reference. Do not send passwords, payment PINs or unnecessary sensitive information.

Return & Refund Policy

A little software.A lot more possibility.

A little software.
A lot more possibility.